MRX Products Inc. Want to offer a way to avoid trouble for our clients, so you can always return any item to us within 15 working days of receipt of the original request for a full refund or exchange, if items are not used, new and with original tags and packaging. Exchange or Refund process may take 1-3 business days.
Are Products Bought Under Warranty?
Yes, all items noted in the description comes with a manufacturer's 30 days warranty. This is for manufacturing faults only and does not cover damage caused by user misuse or wearing.
What if I Bought the Wrong Size?
If you receive an item from us and find out that it is not the size you ordered or it does not properly fits then make sure it is unused and always retains its original packaging and labeling intact. Please send the item back to the address below along with your order number for reference. Upon receiving the return we will process the refund or exchange. If a change is necessary, you are responsible for postage according to the original cost of the order.
What if you do not like the Product You Have Received?
We always hope that customers will be pleased with the products they buy from us, but if you get any item you are not satisfied you can return to us within 30 days of delivery for a full refund or exchange. You will be responsible for the return cost of the package. You have a legal obligation to take care of the products while they are in their possession and can only accept items for return if used and have all original packaging and labels.
What if there is a Defect in the Product You Have Received?
If you have received a product that is damaged or wrong item received. We suggest you to Contact Us through email with a picture of the item you may have received. After your response, we will email you a return shipping label to return a damaged item or we will re-ship you a replacement item without any extra cost. The buyer must contact us within 30 days to process any claim.
Where do I return products?
Please send all returns to us at:
Mrx Products Inc
2044 State St, Ste 2
Schenectady, NY 12304
or Fill The Online Return Form.
What if I want to return a product after 30 days?
Normally we can not offer refunds or exchanges on the latest products 30 days after delivery if it is not a manufacturing defect which is covered by the manufacturer's warranty. In this case please call us at 1(347) 977-3215.
How long does it take to get my refund?
We usually process an exchange or refund within 1-2 business days after getting Return Package.
If you need help or advice when any product is Returned, please call our customer service team on 1 (347) 977-3215 for more ways to contact us please click below.