Are Products Bought Under Warranty?
Yes, all items noted in the description comes with a manufacturer's 30 days warranty. This is for manufacturing faults only and does not cover damage caused by user misuse or wearing.
What if I Bought the Wrong Size?
If you receive an item from us and find out that it is not the size you ordered or its not properly fits then make sure it is unused and always retains its original packaging and labeling intact. Please send the item back to the address below along with your order number for reference. Upon receiving the return we will process the refund or exchange. If a change is necessary, you are responsible for postage according to the original cost of the order.
What if You do not like the Product You Have Received?
We always hope that customers will be pleased with the products they buy from us, but if you get any item you are not satisfied you can return to us within 15 days of delivery for a full refund or exchange. You will be responsible for return cost of package. You have a legal obligation to take care of the products while they are in their possession and can only accept items for return if used and have all original packaging and labels.
What if there is a Defect in the Product You Have Received?
If you have received a product that is damaged or wrong item received. We suggest you to Contact Us through email with picture of item you may have received. After your response we will email you a return shipping label to return damaged item or we will re-ship you a replacement item without any extra cost. Buyer must contact us within 15 days to process any claim.
Where do I return products?
Please send all returns to us at:
Mrx Products Inc
260 47th Street
Brooklyn, NY 11220
or Fill The Online Return Form.
What if I want to return a product after 15 days?
Normally we can not offer refunds or exchanges on the latest products 15 days after delivery if it is not a manufacturing defect which is covered by the manufacturer's warranty. In this case please call us at 1(347) 977-3215.
How long does it take to get my refund?
We usually process exchange or refund within 2-4 business days after getting Return Package.
If you need help or advice when any product is Returned, please call our customer service team on 1(347) 977-3215 for more ways to contact us please click below.